The InGenius CRM Plug-in for MSCRM and Unified Communicator Advanced integrates your Mitel phone communications directly into your  MS CRM environment to accelerate, simplify, and streamline your workflow.

*Unified Communicator Advanced is a prerequisite for this application

• Screen pop on incoming and outgoing calls based on received and placed calls that are matched to the corresponding record in CRM
• Open caller's contact record in MSCRM
• Create a new MSCRM contact based on caller ID
• MSCRM pop-up on incoming call
• Click-to-dial from within the MSCRM interface