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InGenius Connector for Salesforce.com and Unified Communicator Advanced
InGenius CRM Plug-in for Salesforce and Mitel UC Advanced is an application that integrates your Mitel phone communications directly into your Salesforce CRM environment, to accelerate, simplify, and streamline your workflow.
*Unified Communicator Advanced is a prerequisite for this application
Features
- Screen pop on incoming and outgoing calls based on received and placed calls that are matched to the corresponding record in CRM.
- Click-to-dial from within the Salesforce.com user interface
- Make outgoing calls from within the Salesforce.com user interface
- Call reporting: run detailed reports on call usage by employees and track down which customers are calling in most frequently
- Call logging: all information is auto-logged with the associated contact