The InGenius CRM Plug-in for Sugar CRM and Unified Communicator Express integrates your Mitel phone communications directly into your  Sugar CRM environment to accelerate, simplify, and streamline your workflow.

*Unified Communicator Express is a prerequisite for this application

• Screen pop on incoming and outgoing calls based on received and placed calls that are matched to the corresponding record in CRM
• Open caller's contact record in Sugar CRM
• Create a new MSCRM contact based on caller ID
• MSCRM pop-up on incoming call
• Click-to-dial from within the Sugar CRM interface